Customer Service

One of the key benefits of partnering with Budget Waste Solutions is our ability to support the contract teams at the coal-face with state of the art technology, including our market leading national contact centre. We are open 9am – 5pm Monday to Friday and have after hours support with staff on rotating rosters and support for emergency services.

Our Contact Centre Consultants can be taking calls at any given time and are  the first point of call for requests from dozens of major clients throughout Australia. This substantial resource is available for you to provide a seamless edge to your waste management solution.

Our contact centre offers:

  • Personalised service via dedicated consultants who are trained to understand your business
  • Flexibility for you to choose the service level that best suits your requirements
  • Ownership of issues from call pick up to completion
  • Responsive and tailored reporting to suit your business model
  • Economies of scale through subcontractor selection and purchasing of sustainable materials
  • Integration with multiple technology platforms
  • Measurable performance with reporting capability
  • Service continuity through disaster recovery planning

With approximately 20 Contact Centre Consultants taking calls at any given time, the BCC team are the first point of call for requests from dozens of major clients throughout Australia. This substantial resource is available for you to provide a seamless edge to your waste management solution.

Contact Budget Waste Services
to discuss how we can assist you to achieve your sustainability goals.

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