Privacy Policy

1. Introduction

Budget Waste Service Pty Ltd (ABN 62 623 512 934) is committed to protecting your privacy and managing your personal information in a responsible and transparent manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

By accessing our website or using our services, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We may collect personal and non-personal information, including:

• Name, business name, and contact details (phone number, email address, and site address)
• Service location and waste management requirements
• Billing, invoicing, and account details
• Communication history including enquiries and service requests
• Website usage data such as IP address, browser type, and pages visited

We only collect information that is necessary for delivering our services and operating our business.

3. How We Collect Information

We collect personal information through:

• Forms completed on our website (e.g. quote or contact requests)
• Phone calls, emails, and direct communications
• Account registration and service agreements
• Website cookies and analytics tools
• Third-party providers where legally permitted

4. Use of Personal Information

We use personal information to:

• Provide waste management and recycling services
• Respond to enquiries and service requests
• Manage customer accounts, billing, and payments
• Improve our services and customer experience
• Communicate important service updates
• Comply with legal and regulatory obligations

We will not use your personal information for any unrelated purpose without your consent.

5. Disclosure of Personal Information

We may disclose personal information to:

• Service providers and contractors involved in service delivery
• Payment processors and financial institutions
• IT, data storage, and system support providers
• Government agencies or regulators where required by law

We take reasonable steps to ensure all third parties handle personal information securely and in compliance with privacy laws.

6. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

Our safeguards include:

• Secure systems and restricted access controls
• Staff confidentiality requirements
• Secure data storage and backup processes
• Monitoring and maintaining system security

While we take appropriate measures, no method of electronic storage or transmission is completely secure.

7. Cookies and Website Usage

Our website may use cookies and analytics tools to:

• Improve website functionality and user experience
• Analyse traffic and usage patterns
• Help us understand how users interact with our website

You can disable cookies through your browser settings; however, some website features may not function properly.

8. Access and Correction of Information

You may request access to the personal information we hold about you and request corrections if it is inaccurate, incomplete, or outdated.

To make a request, please contact us using the details below. We will respond within a reasonable timeframe.

9. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services and manage accounts
• Comply with legal, tax, and regulatory obligations
• Support operational and business requirements

When no longer required, personal information is securely destroyed or de-identified.

10. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.

We recommend reviewing the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, business practices, or service offerings. The most current version will always be available on our website.

12. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Budget Waste Service Pty Ltd (ABN 62 623 512 934)
Phone: 1800 292 783
Email: info@budgetwasteservices.com.au